Sid DeVins
Articles
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Getting Started With SimpleMDM
Purpose: You're new to SimpleMDM and need some help getting started. Resolution: This guide will cover the basics of getting started with SimpleMDM, including: Critical early decisions to make, cre...
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How do I remove a device from MDM?
By default, Apple allows the MDM profile to be removed from devices via Settings at any time. However, there are ways to enroll devices that restrict this capability, as discussed in this article. ...
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Configurations & Accounts
Configurations allow an administrator to set up accounts, services, and other functionalities on devices. Some configurations can be shared between device groups, some are linked to just one devic...
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macOS Support
SimpleMDM allows an administrator to manage macOS devices similarly to iOS devices within the administrator interface. Due to differences in macOS as well as SimpleMDM, not all iOS MDM features are...
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Munki macOS App Deployment
What is Munki? Munki is an open-source project that provides macOS software management functionality, including a self-service app store for the end-user. Munki has been integrated with SimpleMDM ...
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Connecting a VPP Account (Apps and Books)
What is the Apple Volume Purchase Program? The Apple Volume Purchase Program (VPP), which is now the 'Apps and Books' part of Apple Business/School Manager, allows organizations to do the following...
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How do I view or update the billing information for my account?
When credit card subscription payments are processed in SimpleMDM, our system will automatically send an email with a receipt for these payments to the billing email address listed on file for your...
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Why isn't the "Update iOS" feature working?
For iOS 10.3 and later and tvOS 12.0 and later, all supervised devices are eligible for software update management. Apple requires that the following is true for remote iOS updates to work: Devic...
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Enrollment Settings
Account-Wide Enrollment Settings To find these settings, navigate to Devices > Enrollments and click the 'Settings' tab. Activation Lock This field allows you to set a default state for Activation ...
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Adding Users & Roles
Users SimpleMDM allows more than one individual in your organization to manage your SimpleMDM account. Inviting additional users to your account is easy. To add an administrator to your account: ...