Sid DeVins
Articles
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How does single app lock/mode work? What is autonomous single app mode?
We've created a guide on single app lock (also referred to as "single app mode") and autonomous app lock. This guide explains what each functionality provides and how they differ. Here is a link ...
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How do I update an enterprise iOS app while in Single App lock mode?
Enterprise iOS app updates can be pushed to devices running iOS 11.2.5 or later while Single App Lock is enabled using the same methods available for regular app updates. If your device is runnin...
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JumpCloud SSO SAML Integration
SimpleMDM integrates with JumpCloud using the Security Assertion Markup Language (SAML) standard.This guide will explain how to designate an JumpCloud account as a trusted identity provider (IdP) ...
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Why isn't location tracking working?
iOS device location (outside of MDM Lost Mode) is provided by the SimpleMDM mobile app. Because of this, location data is sent to SimpleMDM through a different channel than MDM communications. Som...
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Deploying Media
SimpleMDM supports the ability to deploy media and documents to devices in addition to apps. Adding Media to the Catalog To add media to your Catalog: Navigate to Apps & Media > Catalog. Click th...
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How do I disable location tracking?
SimpleMDM can optionally track the location of devices during regular day-to-day device usage. SimpleMDM tracks location with the SimpleMDM mobile app that is installed to devices. In some situat...
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Error: "A configuration file was not found. Please install this app via the SimpleMDM service."
You may see the following error from within the SimpleMDM iOS app: A configuration file was not found. Please install this app via the SimpleMDM service. This error most often occurs when the Simpl...
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Why isn't the "Update iOS" feature working?
For iOS 10.3 and later and tvOS 12.0 and later, all supervised devices are eligible for software update management. Apple requires that the following is true for remote iOS updates to work: Devic...
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Why hasn't my device checked in recently?
The "last seen" value for a device indicates the last time that the device responded to a SimpleMDM request. If a device is online, this is usually within an hour or two. If the "last seen" date i...
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Error: "This iPhone is supervised by another computer and cannot be used with this computer."
You may see this message when plugging a managed iOS device into a computer: "This iPhone is supervised by another computer and cannot be used with this computer.” This means that device has been ...