Sid DeVins
Articles
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Why isn't the "Update iOS" feature working?
For iOS 10.3 and later and tvOS 12.0 and later, all supervised devices are eligible for software update management. Apple requires that the following is true for remote iOS updates to work: Devic...
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Why hasn't my device checked in recently?
The "last seen" value for a device indicates the last time that the device responded to a SimpleMDM request. If a device is online, this is usually within an hour or two. If the "last seen" date i...
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Error: "This iPhone is supervised by another computer and cannot be used with this computer."
You may see this message when plugging a managed iOS device into a computer: "This iPhone is supervised by another computer and cannot be used with this computer.” This means that device has been ...
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How do I add Web Clips to an App Restrictions profile?
Web Clips can be included in an existing App Restrictions profile by doing the following steps: Navigate to Configs > Profiles Click the name of the App Restrictions profile Click "Add Apps" Enter...
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Device Information
Device inventory information may be accessed a few different ways with SimpleMDM. Device Details Screen The Device Details screen is accessed by clicking on the name of a device in SimpleMDM. The...
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Why is my device prompting to sign-in to iTunes when installing apps?
When pushing apps to devices via MDM, you may see a prompt from iOS asking you to sign-in to iTunes. By default, App Store app licenses are assigned to individual user accounts (Apple IDs). As a ...
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How can I disable auto-deployment of the SimpleMDM mobile app?
Auto-deployment of the SimpleMDM mobile app can be disabled when creating a new device group by unchecking the option labeled "Auto deploy SimpleMDM app".? You can also disable deployment to mult...
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Does SimpleMDM integrate with Apple Business Manager?
Yes, SimpleMDM does support the ability to integrate with Apple Business Manager and Apple School Manager, in addition to the legacy Apple DEP and VPP services. Instructions to connect Apple Busi...
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Warning: "This macOS device is enrolled but a macOS user account has not (yet) registered."
SimpleMDM may display the following message on the Device Details screen: This macOS device is enrolled but a macOS user account has not (yet) registered. When a macOS device is managed by MDM, t...
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How can I prevent the SimpleMDM profile from being removed from a device?
The SimpleMDM profile can generally be deleted from a device at any given point. When this profile is deleted, SimpleMDM loses the ability to manage the device and the user loses all apps and con...