How do I renew my Push Certificate in SimpleMDM?
To renew your Apple Push Certificate in SimpleMDM
- Sign in to your SimpleMDM account.
- Navigate to Account > Push Certificate
- Click 'Renew'
- Follow the instructions that appear on the screen.
When renewing your Push Certificate be sure that you are renewing the existing certificate using the same Apple Account/Apple ID that was used to set it up initially and not uploading a new one.
Uploading a different Push Certificate will cause any devices already enrolled to stop responding to SimpleMDM until they are re-enrolled, or the original Push Certificate is restored.
If you can't renew your Push Certificate
If your Push Certificate was created by someone who is no longer with your organization, your Push Certificate isn't showing up at Apple's Push Certificate Portal, or you have lost access to the Apple Account that created your Push Certificate you can reach out to Apple via the resources at Contact Apple for help with Apple Push Notification service certificates and with proper documentation Apple can migrate Push Certificates to another Apple Account.
Common issues that will require you to contact Apple for assistance are:
- Your Push Certificate was created by someone who is no longer with your organization
- Your organization enabled Federation in Apple Business/Apple School Manager and this disabled the original Apple Account associated with the Push Certificate
- The Push Certificate was created with a standard Apple Account and not a Managed Apple account
