SimpleMDM account owners can reset 2FA for login on behalf of other users with access to the admin interface. Owners can reset 2FA for another user with the following steps:
- Login to SimpleMDM with your Owner credentials.
- Navigate to the Users section of the admin interface.
- Check the box next to the user you want to reset 2FA for.
- Click "Actions" and select "Disable Two-Factor Authentication".
After 2FA has been reset, if the "Require Two-Factor Authentication" option is enabled for your account (under Users > Settings tab), the user will be prompted to set up 2FA once again after signing in.
Alternatively, the user may also submit a request to support@simplemdm.com to have 2FA reset.
